Have some questions? We're here to help! The following is a list of answers to our most frequently asked questions in hopes to help you with your shopping experience.
Don't see the information you're looking for? Don't worry, we have our connections listed at the bottom of this page so you can reach out with any additional questions you might have.
- How are your stickers made? What quality can I expect?
I use a premium matte sticker paper that is thin, buttery soft and uses a removeable adhesive. Meaning, the sticker can easily be peeled up and moved if needed, without damaging the paper it was placed on.
My stickers are printed with high-quality, photo grade inkjet printers using the finest quality setting when printing, offering super rich, bold colors.
*Note* Stickers may vary slightly in color from whats shown on screen due to the variety of moinitors and their color settings.
My vellums are printed on 28lb traslucent paper with a photo-grade laser printer which ensures for super vibrant colors sure to make your planner pop.
Vinyl decals are made by my shop member, Adriana, and myself in a variety of colors. They are packed and shipped with transfer tape already applied, making them ready to apply to and personalize your favorite items.
All of our products, including some of the packing material used on them, is loving hand crafted.
- How long does it take for my items to ship? (Processing times)
My standard turn around on orders is 2-14 days before shipping. Processing times vary throughout the year and are subject to change at any time. For our current most up to date processing times make sure to check our policies
Shipping will vary depending on your choice at checkout. (i.e. First class postage 2-5 days, Priority postage 1-3 days)
We try our best to stay within a 2-10 day turn around when possible, But processing times will vary depending on the current volume of open orders.
- How will I know that my items shipped?
When a shipping label is created you will recieve a notification to the email that was used at checkout allowing you to track the packages progress through transit. Typically, orders are dropped to a postal service within 24 hours of a shipping label being created.
- How do you make sure my stickers don't get damaged in transit?
We ship all our products in either rigid stayflat mailers or a durable bubble mailer with cardstock inserts. We also ensure that each and every package is marked with a "Do Not Bend" sticker on the label face.
the stickers inside will be packaged in cellos and secured safely together making sure them arrive as beautiful as the day they were packaged.
You also may opt into shipping insurance for larger orders when selecting your shipping method at checkout.
- What if my package is lost?
As stated above, we encourage you to opt into shipping insurance when making a larger order in case the items get lost or damaged. Moon Babe Inkery does not take responsibility for any lost or damaged orders once it has been scanned and recieved by the postal system, unless in a special circumstances
- What if I shipped my order to the wrong address?
If the order has not been shipped yet you may contact us at either of our emails, and request an address change.
If the order has left our hands and has been shipped / recieved by a postal service then you must contact the USPS or the postal carrier in which your tracking number is connected to.
Moon Babe Inkery does not take responsibility for any packages lost due to incorrect mailing address being used at checkout.
- Where do you get your sticker art from?
95% of the sticker art used in my products is hand-drawn and created by myself, Tatiana, the owner of Moon Babe Inkery. If any other art is used in the making of my products that requires credit, it will be given credit in the description of the particular items listing.
- Do you offer any commercial use digital art?
Currently, I do not. All the instant downloadable digital items offered by Moon Babe Inkery, including the freebies, are for PERSONAL USE ONLY. You may craft to your hearts desire, but currently they are not for any commercial use.
I do, however, plan on offering a series of commercial clipart in the future.
I usually run a sale at least once a month, not including our promotional $2 Tuesdays. You can stay in the loop on new product and sales by following us on instagram or joining our Facebook group.
- Do you have a PR team? Can I apply to your PR team?
Yes, we do have a PR team and they can be found on our social media. We typically accept applications for PR slots quarterly. When applications open up you can find all the information and links on our social media accounts.